Sales Policy – CoolTopic Jewelry

Last Updated: December 9, 2024

At CoolTopic Jewelry, we are dedicated to providing high-quality jewelry and excellent customer service. This Sales Policy outlines the terms and conditions under which we sell our products, ensuring transparency and a smooth shopping experience for our customers.

1. Ordering and Payment

By placing an order on our website, you are agreeing to the following terms:

  • Placing an Order: To purchase products from CoolTopic Jewelry, you must complete the order process on our website by providing accurate personal details, payment information, and a valid shipping address.
  • Pricing: All prices are displayed in USD and are subject to change without notice. The final price, including applicable taxes and shipping fees, will be confirmed at checkout.
  • Payment Methods: We accept a variety of secure payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other payment options available at checkout. Payments are processed through secure, encrypted systems to ensure your personal and payment information is safe.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email containing the details of your purchase, including the order number and expected delivery time. Please check your email for any updates regarding your order.

2. Product Availability and Substitutions

While we strive to ensure all products listed on our website are available for purchase, there may be instances where an item is temporarily out of stock. In such cases:

  • Backorders: If a product is out of stock, we will notify you and may offer the option to backorder the item. You will be informed about the expected restock date, and you can choose whether to proceed with the backorder or cancel the order.
  • Substitutions: If a product is no longer available and we cannot fulfill your order, we will offer a similar item of equal value, or you may choose to cancel your order and receive a full refund.
  • Product Descriptions and Images: We make every effort to provide accurate descriptions and images of the products listed on our website. However, due to different screen settings, colors may vary slightly from the actual product.

3. Shipping and Delivery

We offer reliable and secure shipping services to ensure that your order reaches you in perfect condition.

  • Shipping Options: We provide multiple shipping options, including standard and expedited shipping. The shipping cost will be calculated at checkout based on the delivery location and shipping method chosen.
  • Delivery Time: Delivery times vary depending on the shipping method, your location, and the time of year. Orders are typically processed within 1-2 business days. Estimated delivery times will be provided at checkout, but please note that delays may occur due to unforeseen circumstances or weather conditions.
  • Shipping Restrictions: We currently ship within the United States and internationally. However, certain items may be restricted to specific countries or regions, and shipping fees may vary.
  • Shipping Damage: If your package arrives damaged, please contact us immediately at contact@cooltopicjewelry.com. We will assist you in resolving the issue by either sending a replacement or issuing a refund, depending on the circumstances.

4. Sales Tax

Sales tax is applied to orders based on the shipping address. The applicable tax rate will be calculated during the checkout process. Please be aware that international customers may be subject to customs duties, taxes, and fees in accordance with their country’s regulations.

5. Promotions and Discounts

We may offer promotional codes, discounts, and sales on our website. These offers are subject to terms and conditions:

  • Limited-Time Offers: Discounts and promotions are valid only for a limited time and may expire without notice.
  • Coupon Codes: Promo codes must be applied at checkout. Only one promo code can be used per transaction, and it cannot be combined with other discounts.
  • Exclusions: Certain products, such as custom-made items or sale products, may be excluded from promotions and discounts.

6. Customer Support

If you have any questions or concerns about your order, shipping, or any other aspect of your purchase, our customer support team is here to help. Please contact us at:

CoolTopic Jewelry
456 Elegant Avenue, Chicago, Illinois
Phone: +1 (312) 555-1234
Email: contact@cooltopicjewelry.com
Website: https://cooltopic.click

7. Changes to the Sales Policy

We may update this Sales Policy from time to time. Any changes will be posted on this page, with the “Last Updated” date revised accordingly. By continuing to use our website and making a purchase, you accept these updates.