Refund and Returns Policy – CoolTopic Jewelry
Last Updated: December 9, 2024
Thank you for shopping at CoolTopic Jewelry! We strive to provide you with the best quality jewelry, and we want to ensure you are completely satisfied with your purchase. If you are not happy with your order, please read our Refund and Returns Policy below to understand how we handle returns, refunds, and exchanges.
1. Returns
We want you to love your jewelry, but we understand that sometimes you may need to return an item. Our return policy allows you to return products within 30 days of purchase. To initiate a return, please follow the steps below:
- Eligibility: The item must be unused, in its original condition, and in the original packaging.
- Return Process: Contact our customer service team at contact@cooltopicjewelry.com to initiate your return. Provide your order number, details of the product, and reason for the return.
- Return Shipping: You will be responsible for the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure we receive your return.
Once we receive the returned item, we will process the return within 7-10 business days and notify you via email.
2. Refunds
Once your return is approved, we will issue a refund to the original method of payment. The refund will be processed within 7-10 business days of receiving the returned item. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.
- Refund Amount: The refund will cover the price of the item(s) returned. Shipping fees are non-refundable unless the return is due to a mistake on our part.
- Partial Refunds: In certain cases, such as if the item has been used or damaged, we may issue a partial refund.
3. Exchanges
We understand that sometimes you may want to exchange an item for a different size, color, or style. Unfortunately, we do not offer direct exchanges at this time. However, you can return the item and place a new order for the item of your choice.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@cooltopicjewelry.com. We will arrange a return for a replacement or issue a full refund, including return shipping costs.
Please note that we will require photographic evidence of the damage or defect, so we can proceed with the return and refund process.
5. Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized jewelry
- Gift cards
- Sale or clearance items
If you are unsure whether your purchase is returnable, please contact us before initiating a return.
6. Cancellations
If you wish to cancel an order, please contact us as soon as possible at contact@cooltopicjewelry.com. Orders can only be canceled before they have been shipped. Once the item has been shipped, you will need to follow the return process.
7. International Returns
For international customers, the same return policy applies, but please note that you will be responsible for return shipping costs. You may also be subject to customs fees or import duties, which are non-refundable.
8. Our Commitment to Customer Satisfaction
At CoolTopic Jewelry, customer satisfaction is our top priority. If you have any concerns about your order or our return policy, please don’t hesitate to reach out to our customer service team. We are happy to assist you and ensure that your shopping experience is as smooth as possible.
9. Changes to This Policy
We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Please check this page periodically for updates.
If you have any questions about our Refund and Returns Policy, please contact us at:
CoolTopic Jewelry
456 Elegant Avenue, Chicago, Illinois
Phone: +1 (312) 555-1234
Email: contact@cooltopicjewelry.com
Website: https://cooltopic.click